Would it be helpful to have a lead page (or one for each supervisor) that would be responsible for training new pages and disseminating information to the rest of the pages?
Current pages often play the role of gatekeepers to the secrets of library paging, even to Circ, YS, and Ref staff. No one person has played this role as ALL the pages are knowledgeable. When new hires begin, I'm confident that any page could do the training, and we pick whoever's available.
Maybe in order to simplify the training, we can come up with a "Opening/Closing Checklist" that will be easier to reference instead of the big handbook. That way, if the new Pages forget, they can follow this checklist?
I forgot we did have one already... Maybe a slightly more detailed version.
Also, I think that the Pages who have been here the longest should do the training, and more importantly, I suggest that the current Pages write down things that we would like covered during training (things that take a while to pick up, or things that may seem confusing, or things that have been missed during training in the past).
5 comments:
I don't believe it would be necessary because it is the supervisor's role to disseminate information as well as train new pages or have them shadow current pages. Also the performance plan would have to be changed to reflect those responsibilities. Maybe if the page staff grew in numbers to a point where the supervisor could no longer handle the crew competently a hierarchy would become a necessity. I picture something like Napoleon's Grande Armée but we too would probably end up getting bogged down in Russia and loose it all at Waterloo.
Current pages often play the role of gatekeepers to the secrets of library paging, even to Circ, YS, and Ref staff. No one person has played this role as ALL the pages are knowledgeable. When new hires begin, I'm confident that any page could do the training, and we pick whoever's available.
Maybe in order to simplify the training, we can come up with a "Opening/Closing Checklist" that will be easier to reference instead of the big handbook. That way, if the new Pages forget, they can follow this checklist?
- Chrissy
EDIT TO PREVIOUS COMMENT
I forgot we did have one already... Maybe a slightly more detailed version.
Also, I think that the Pages who have been here the longest should do the training, and more importantly, I suggest that the current Pages write down things that we would like covered during training (things that take a while to pick up, or things that may seem confusing, or things that have been missed during training in the past).
My gorge rises at the thought of micromanagement.
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